Privacy Policy

We may collect information you voluntarily submit, including:

• Full name
• Contact number
• Email address
• Company
• Designation
• Current Annual CTC
• LinkedIn profile URL
• Primary situation (Difficult Manager, Work Visibility Issues, Promotion/Hike Discussions, Difficult Colleague, Salary Negotiations, Not Listed)
• Consent to Terms & Conditions and Privacy Policy
• Information shared during coaching sessions

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage and navigation data
• Referral sources
• Cookie and analytics data

Directly: We obtain personal data directly from individuals through our online booking forms, email communications, and during coaching sessions.

Indirectly: We may obtain limited information indirectly through referral partners or analytics tools used on our website.

Public sources: For context preparation, we may review publicly available information such as your LinkedIn profile if you provide the URL.

The personal data we collect may include:

• name and email address;
• contact number;
• company and designation;
• current annual CTC;
• LinkedIn profile URL (if provided);
• career information such as role, company type, and years of experience;
• details of your career challenges or situations shared via forms or sessions;
• browser type and IP address from website visits;
• information in any messages or emails you send us.

We will not collect sensitive categories of data (health, biometrics, financial) unless you specifically share them in session and they are relevant to your coaching.

We may rely on the following lawful bases:

Contract – We process personal data to perform our coaching service obligations.

Consent – We rely on your freely given consent at the time you submit your booking form or engage with our services.

Legitimate interests – We may process data for the legitimate interest of improving our services and communicating relevant coaching updates to clients who have worked with us.

Legal obligations – We may process personal data to meet applicable regulatory requirements.

We may share limited information with:

• scheduling platforms (e.g., Calendly) to manage booking;
• payment processors (e.g., Razorpay) to process session fees;
• video conferencing tools (e.g., Zoom, Google Meet) for session delivery;
• analytics and website performance tools;
• competent authorities where required by applicable law.

We do not sell or rent your personal data to any third party for marketing purposes.

We use a range of measures to keep your personal data secure, including:

• restricted access to session notes and personal data on a need-to-know basis;
• secure communication channels for session delivery;
• encryption in transit for any data submitted via our website;
• no storage of session recordings without your explicit prior consent.

The transmission of data over the internet is never completely secure. While we use appropriate measures, we cannot guarantee the security of data transmitted to us.

Right to be informed – You can ask us how your data is collected and used.

Access – You can ask us to confirm whether we hold data about you and to provide a copy.

Right to Rectification – You can ask us to correct inaccurate or incomplete records.

Erasure – You can ask us to delete your personal data subject to legal retention requirements.

Right to Withdraw Consent – You may withdraw consent previously given for marketing communications at any time.

Right to Object to Direct Marketing – You can object to our use of your data for marketing purposes.

Right to log complaint – You can contact us via [email protected] with any data protection concerns. You may also lodge a complaint with the relevant data protection authority.

To exercise any of your rights, email us at [email protected].

Our website may use cookies for analytics and performance measurement. Where cookies are used, you will be informed. You can control cookie preferences through your browser settings.

We seek to ensure we only keep your personal data for the longest of:

• the period necessary for the relevant coaching services;
• any retention period required by law; or
• the period in which disputes might arise in respect of the services (typically 3 years).

If you do not wish to receive communications from NxtChapter, you can unsubscribe at any time via the link in any email we send, or by emailing us directly. We do not sell or rent your personal information for third-party marketing.